Frequently Ask Questions

Q: How and where do I redeem a Gift Coupon?

A: You will see the coupon redemption box in the beginning of the checkout process.

Q: Product I bought does not meet my needs? What do I do?

A: Please refer to our Terms & Conditions.

Q: The product is defective upon arrival, what next?

A: Contact us as soon as possible within 7 days! We'll repair or replace it at our cost.

Q: Where can I find safety information for your car seats?

A: Our car seats come with Euro certification and comply to NZ Transport Authority requirement. Please refer to this link for more information on recognised standards in NZ.

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