Terms & Conditions

Product Availability

We cannot guarantee product availability and products, nonetheless, these items may not be available for immediate delivery. We reserves the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.

Payments

We will process your order after confirmation of your payment. For offline payment orders, our order processing system will cancel your orders if payment not received after 3 calendar days. We take no responsibility in delays caused by the banks.

Layby

Only apply to sales more than $100 (including shipping charge), over four 25% weekly installments via direct deposits with the order number as the payment reference. We’ll ship out the order when the order is fully paid for. First installment must be made within 3 days from the auction’s closing date. E-mart.co.nz reserves the right to forfeit the payment received if the transaction not completed within one calendar month.

To facilitate our back-end operation, please select "Bank Transfer" and type "layby" in the comment box during checkout process.

Typographical Errors

We strive to make every piece of information as accurately as we could. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, We shall immediately issue a credit to your credit card account in the amount of the charge.

Gift Coupons

Shipping

We do not ship to any locations outside New Zealand. Certain remote areas our couriers may not be able to deliver, we will inform you as soon as possbile.

Return-To-Base Warranty

Most products come with manufacturer's warranty against defects in workmanship and material under normal practical use and service for specified period, mentioned in the sales, from the date of purchase. We will not be liable for any consequential loss, indirect or special damage arising from your use of our products. In particular (but without limitation) Juniper Trading Limited excludes any liability for actual or expected financial revenue loss.

At our discretion, we will repair or replace your product, if it does not comply with this Warranty. To make a warranty claim, you must:

Refund & Return Policy

No refunds will be given for goods if you have simply changed your mind unless they have been returned within 14 days of the date of purchase in the original packaging with the proof of purchase. If the item was used, the return will only be accepted at the discretion of Juniper Trading Limited. In such cases we reserves the right to charge a reasonable market rental for the period the item was used. Change of mind returns after 14 days will not be accepted.

Refund policy does not apply to the following products (but can still be exchanged if they are faulty):

Returns and/or exchanges for incorrect products ordered or change of mind returns will be at the cost of the customer. This includes courier/postage fees for return products and courier/postage fees for parts sent from us as an exchange (this condition does not apply to faulty products).

If the customer received a free gift as part of a promotion and the product or portion of the product is returned for any reason (unless it was a faulty or defective product) the free gift must be returned along with the unwanted product. Free gifts cannot be returned for refund or exchange and have no cash value of their own.

The liability of Juniper Trading Limited for any loss, damage or injury arising directly or indirectly from one of our products for non-compliance of any of our products or for any other reason shall not in the event exceed the amount equivalent to the price of the product.

Pricing

All prices are in New Zealand currency. prices may change without prior notice.

This policy was updated on 1st July 2011, and subject to change any time without prior notice.

Copyright © 2010-2012 Juniper Trading Limited All rights reserved